Shipping policy

Thank you for shopping at Network Paw. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

  • All orders are processed, quality-checked, and dispatched within 1 to 3 business days (Monday to Friday, excluding public holidays).

  • You will automatically receive a tracking confirmation email once your order leaves the warehouse.

Estimated Delivery Times We partner with specialized logistics carriers to offer reliable tracked shipping:

  • United States: 7 – 12 business days

  • United Kingdom: 6 – 10 business days

  • Canada: 8 – 14 business days

  • Australia: 7 – 12 business days

Note: Delivery times are estimates and may occasionally experience slight delays during peak promotional seasons, holidays, or adverse weather conditions.

Shipping Rates & Free Shipping

  • Standard Tracked Shipping: Free on all eligible orders (or calculated and displayed at checkout depending on your current promotion).

Tracking Your Order

  • Every order includes an end-to-end tracking number.

  • Please allow 24 to 48 hours after dispatch for the tracking status to update on the carrier's system.

Address Accuracy & Modifications

  • Please ensure your shipping address is fully accurate before completing checkout.

  • If you need to make a correction, contact us at support@networkpaw.com within 12 hours of ordering. Once an order is processed, shipping addresses cannot be modified.

Lost or Severely Delayed Shipments

  • If your tracking status does not update for more than 15 consecutive business days, contact us at support@networkpaw.com. We will immediately investigate the shipment and dispatch a free replacement if the package is confirmed lost.