Refund policy

We offer a 30-day return window starting from the day you receive your tracking delivery confirmation. To be eligible, your Network Paw brush must be unused, unwashed, and in its original packaging.

To initiate a return, contact us at support@networkpaw.com to receive the correct return warehouse instructions. Do not return items without prior authorization. Return shipping costs are entirely the buyer's responsibility and require a valid tracking number. Original shipping fees are non-refundable.

Damaged, Defective, or Wrong Items If your item arrives broken, defective, or not as described, you do not need to ship it back:

• Contact us within 48 hours of delivery at support@networkpaw.com.

• Provide your order number along with a clear photo or short video showing the issue.

• Once verified, we will immediately send a free replacement or issue a full refund.

Refunds Approved refunds are processed back to your original payment method within 5 to 10 business days.